FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Estimated delivery times vary depending on your location:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 5–10 business days
- Australia: 7–15 business days
- Europe: 6–14 business days
Please note that shipping times are estimates and may occasionally vary due to customs, local carriers, or high seasonal demand.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can also track your order anytime through our Track Order page.
How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
Do you ship internationally?
Yes — PawCalm ships to many countries worldwide.
Shipping availability and delivery times may vary depending on your location.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible items in unused and original condition.
Please contact our support team before returning any item.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days back to your original payment method.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging.
We’ll work quickly to resolve the issue.
Products
Are PawCalm products safe for pets?
Yes. We carefully select products designed to provide comfort, enrichment, and stimulation for pets.
However, pets should always be supervised during play, especially when using toys for the first time.
Do your toys help with anxiety?
Many of our products are specifically chosen to help reduce boredom, encourage mental stimulation, and promote calmer behavior through interactive play and enrichment.
Results may vary depending on your pet’s personality and needs.
Are your products suitable for both dogs and cats?
Some products are designed specifically for dogs or cats, while others may work well for both.
Please check each product description for details.
Payments & Security
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. All payments are processed securely using encrypted payment providers.
PawCalm does not store your payment information.
Contact
How can I contact PawCalm?
You can contact our support team anytime at:
support@pawcalmshop.co.uk
We typically respond within 24–48 business hours.