Privacy Policy

Privacy Policy

Last updated: May 2026

At PawCalm, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit our website, we may collect certain information automatically, including:

  • device information;
  • browser type;
  • IP address;
  • time zone;
  • pages viewed;
  • referring websites;
  • interaction data.

When you place an order or contact us, we may also collect:

  • your name;
  • billing and shipping address;
  • payment information;
  • email address;
  • phone number.

How We Use Your Information

We use your information to:

  • process and fulfill orders;
  • provide customer support;
  • send order confirmations and updates;
  • improve our website and services;
  • prevent fraud and unauthorized transactions;
  • personalize your shopping experience;
  • send marketing emails (only if you opt in).

Payment Information

Payments are processed securely through trusted third-party payment providers.

PawCalm does not store your full credit card information on our servers.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • improve website functionality;
  • remember user preferences;
  • analyze website traffic and performance;
  • provide relevant advertising.

You can manage or disable cookies through your browser settings.

Third-Party Services

We may use trusted third-party services such as:

  • payment processors;
  • shipping providers;
  • analytics platforms;
  • advertising partners;
  • email marketing services.

These providers only receive the information necessary to perform their services.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure.

Your Rights

Depending on your location, you may have the right to:

  • access your personal information;
  • request corrections;
  • request deletion of your data;
  • opt out of marketing communications.

To exercise these rights, please contact us.

Marketing Communications

If you subscribe to our newsletter, you may receive promotional emails and updates from PawCalm.

You can unsubscribe at any time by clicking the “unsubscribe” link included in our emails.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes will become effective immediately upon posting to this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us at:

support@pawcalmshop.co.uk