Shipping Policy

Shipping Policy

Last updated: May 2026

At PawCalm, we carefully process and ship every order to ensure your pet receives their products as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • United Kingdom: 5–10 business days
  • Australia: 7–15 business days
  • Europe: 6–14 business days
  • Other countries: 10–20 business days

Please note that delivery times are estimates and may vary due to customs, local carriers, weather conditions, or high seasonal demand.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can track your order anytime through our Track Order page.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions on selected orders or regions.

Delays & Unexpected Issues

While we do our best to ensure timely delivery, occasional delays may occur due to factors beyond our control, including:

  • customs inspections;
  • carrier disruptions;
  • holidays;
  • weather conditions;
  • incorrect shipping information provided at checkout.

We appreciate your patience and understanding.

Incorrect Address Information

Please ensure your shipping address is correct before completing your order.

PawCalm is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at: support@storepawcalm.co.uk

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the estimated delivery date.

We will work with the carrier to help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, feel free to contact us anytime:

support@pawcalmshop.co.uk