Terms of Service

Terms of Service

Last updated: May 2026

Welcome to PawCalm. By accessing or using our website, products, or services, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website.

Overview

Throughout the site, the terms “we,” “us,” and “our” refer to PawCalm.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced herein.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Online Store Terms

By using this site, you confirm that:

  • you are at least the age of majority in your jurisdiction;
  • you will not use our products for any illegal or unauthorized purpose;
  • you will not violate any applicable laws or regulations.

Any breach of these Terms may result in immediate termination of your access to our services.

Product Information

We strive to display product descriptions, images, and information as accurately as possible.

However, we do not guarantee that all information on the website is always complete, current, or error-free.

Product colors and appearance may vary slightly depending on screen settings and manufacturing variations.

Pricing & Availability

All prices are listed in the applicable currency shown at checkout and are subject to change without notice.

We reserve the right to:

  • modify or discontinue products at any time;
  • limit quantities available for purchase;
  • refuse or cancel orders at our discretion.

In the event of pricing or inventory errors, we may cancel affected orders and issue a refund if necessary.

Orders & Billing Information

You agree to provide accurate and complete billing and shipping information for all purchases.

We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or abuse of our policies.

Shipping & Delivery

Delivery times provided on our website are estimates only.

PawCalm is not responsible for delays caused by:

  • customs procedures;
  • shipping carriers;
  • weather conditions;
  • incorrect customer information;
  • events beyond our reasonable control.

Additional details can be found in our Shipping Policy.

Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Please review that policy for detailed information regarding eligibility and procedures.

Intellectual Property

All content on this website — including logos, branding, graphics, images, text, and design elements — is the property of PawCalm and may not be copied, reproduced, or used without prior written permission.

Third-Party Services

Certain services or content available through our website may include materials from third parties.

We are not responsible for examining or evaluating third-party content, websites, or services and do not assume liability for them.

Limitation of Liability

To the fullest extent permitted by law, PawCalm shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our products or services.

All products are provided “as is” and “as available” without warranties unless otherwise required by law.

Pet Safety Disclaimer

While our products are designed for pets, owners are responsible for supervising their pets during use.

No toy or accessory is completely indestructible.

Please discontinue use immediately if a product becomes damaged.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon posting to this page.

Your continued use of the website constitutes acceptance of those changes.

Contact Information

For any questions regarding these Terms of Service, please contact us at:

support@pawcalmshop.co.uk